Shipping & Returns

We want you to love your purchase 🤍

If for any reason you are not completely satisfied, we accept returns within 14 days of receiving your order.

Conditions:

• Items must be unworn, unwashed and in original condition
• Tags must still be attached

To request a return or exchange, please contact us at:

📧 bankstobay@gmail.com

Please note:

Return shipping costs are the responsibility of the customer unless the item is faulty.

Faulty Items: 

We take pride in the quality of our products 🤍

If you believe you have received a faulty or damaged item, please contact us within 7 days of receiving your order.

To assist with your claim, please include:

• Your order number

• A description of the fault

• Clear photos of the item

Once your claim has been reviewed, we will offer a replacement, exchange or refund where appropriate.

Please note:

Items that have been damaged due to general wear and tear, incorrect care, or misuse will not be considered faulty.